Study Method Online
Institution The Career Academy
Recognition ICOES
Start Date Enrol anytime

Course overview

Become a smooth operator & manage your own career

A comprehensive hotel management certificate that encompasses crucial aspects of quality, sales, labour utilisation, materials, maintenance, and financial controls. Discover the importance of service agreements and maintenance records, explore different forms of in-house service, and learn how to correctly deal with customer complaints and staff grievances. Our certification courses in operations management and hotel operations include sections on fundamental principles of public speaking and communication over the phone and online. Enrol today to join the exciting world of hotel operations management.

Job outcomes

  • Travel Agent
  • Hotel Manager
  • Tour Operator
  • Event & Conference Organiser
  • Leisure Activity Co-Ordinator

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<p>ICOES (The International Council for Online Educational Standards) logo.</p>

Accredited by The International Council for Online Educational Standards

Study method

  • Online Online info icon
    Online delivery - online course content with the exception of assessments and work placement
  • Blended Blended info icon
    Blended delivery - both online course content and partial face to face requirements
  • In-class In-class info icon
    In class delivery - predominately face to face course content conducted at a specific location
  • Virtual Virtual info icon
    Virtual Delivery - Live and interactive classroom-style learning conducted completely online

Duration study load

  • 10 hours
  • 6 months access
  • 1 module per week

Course features

  • Understand why accommodation charges flex
  • Explore the importance of guest service
  • Gain employment or progress your career with a professional qualification
  • Understand how a hotel operates & learn effective management policies
  • Learn to manage hotel reception, customer service & hotel food services
  • Discover staff management techniques for optimum output
  • Improve operations at your current hotel with better industry knowledge
  • This course is endorsed by the Institute of Hospitality


  • Multiple choice
  • Short answer
  • Practical assessments


  • It is always a pleasure dealing with the helpful staff at Career Academy. I have just signed up for another 2 courses.
  • The customer service is amazing and I will definitely recommend them to all my friends.
    Surika Nel


100% Online and 24/7 Access

  • Get instant access within 1 business day and start when you’re ready
  • Receive unlimited tutor support via phone and email from experienced professionals


Core Modules
Scope & Nature of Hotel Management
Organisation of the Workplace
Staff Management
Control Systems in Hotels
Front Desk Management
Servicing Rooms & general Cleaning
Building & Facility Management
Activities Management
Food Service in Hotels

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Payment options

Interest-free payment plans available from $25/week.

Find out more about the payment options for this course

About The Career Academy

The Career Academy is New Zealand's leading provider of online courses. Their education driven team of developers and tutors are located in Parnell, Auckland. They are committed to providing exceptional online courses and personal tutor support. The Career Academy offers a range of specialist courses to improve job performance. Their focus is on mentoring, inspiring and supporting people through training so their career or business can reap the rewards. The Career Academy’s course delivery is flexible, so their students can study with minimal disruption to their daily life. They offer flexible payment plans so anyone wanting to learn has the opportunity no matter their circumstances.

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  • Pricing and payment options
  • Start dates
  • Subjects
  • Study method
  • How to get help and contact information
  • Everything you need to know before enrolling!

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See student testimonials below

"I found the website easy to use and the contact I received after my enquiry was good. Not too pushy but there if I needed them." - Dimity G.
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"Gave me everything I needed and someone called me, pretty much straight away." - Marlon T.

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