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ITIL® v4 Foundation

Study Method
Online
Institution
Learning People
Recognition
ITIL
Start Date
Enrol anytime
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  • 93% employment success. Enrol today and get FREE examination fees and direct access to our Career Services team.

Course overview

Learn how to standardise IT services and processes to boost efficiency within an organisation.

This certification will aid you if you’re currently an IT professional. It will teach you a basic understanding of the ITIL® framework allowing you to gain an understanding of how ITIL® can be used to enhance IT service management.

The ITIL® Foundation certification will introduce you to the key elements, concepts and terminology used in the ITIL® Service Lifecycle, with a focus on the critical alignment of IT and business strategies.

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What you'll learn

  • Introduction and overview
  • Key concepts of service management
  • Four dimensions of service management
  • Service value system
  • Introduction to practises
  • Purpose of 11 practises and some definitions
  • Introduction to seven key practises in detail
  • Continual improvement
  • Change control
  • Incident management
  • Service request management
  • Service desk
  • Service level management
  • Exam simulator

Recognition

Study method

  • Online
    Online delivery - online course content with the exception of assessments and work placement
  • Blended
    Blended delivery - both online course content and partial face to face requirements
  • In-class
    In class delivery - predominately face to face course content conducted at a specific location
  • Virtual
    Virtual Delivery - Live and interactive classroom-style learning conducted completely online

Duration study load

  • 20-30 hours
  • 12 months unlimited access

Entry requirements

  • No entry requirements needed for this course
Find out more about the entry requirements for this course
Get the Course Guide

Course features

Why learn with us:

  • We’ll get you career-ready and help place you into the industry
  • Award-winning digital education
  • Industry-leading tuition with 1-2-1 personal tutor access
  • A global community of 40,000 students
  • Unrivalled 360 Career Services and StudentCare™
  • Access virtual seminars and classrooms
  • We only partner with the biggest accreditors in the world
  • Gain invaluable industry experience
  • Change career, start fresh or simply advance in your current role
  • Exclusive student benefits; Alumni community, industry events and lots more

Assessment

  • 1 x 60 minute exam (included), 40 questions. Also includes practice exam and questions

Testimonials

  • Nick Christodoulou
    "I was very nervous when I first started, wondering if I remember how to study, 20 years after I completed my last studies. However, going through the coursework and seeing how well and manageable the course workload was, and all the assistance that was available to me, I quickly felt more at ease. All in all, I could not have been happier with how it went and am looking forward to getting on with my new career."

Who's it for?

If you’re looking to start or establish your career in IT service management, the ITIL 4 Foundation is the first step to success, enabling you to assess the impact of technology on a business and how the ITIL framework integrates with Agile, DevOps and supports digital transformation.

Delivery

  • Online, self-paced learning with no restrictions or rigid lecture timetables
  • Training is available whenever you want
  • Support included: StudentCareTM, Career Services and expert mentoring

Career Services

  • During your studies, the Career Services team will equip you with the knowledge needed to tackle the complex jobs market and boost your employability
  • By the time you’ve completed your course, you will have the tools and confidence to dive into a role that suits you
  • You will receive a dedicated Careers Service eBook, divided into 3 phases. Each phase will give insight into the jobs market with tailored support to guide your job search. You must complete the work included before unlocking the next phase of our Career Services

Subjects

Core Modules

  • Overview of the ITIL® Service Lifecycle
  • ITIL® Service Strategy Concepts
  • ITIL® Service Strategy Processes
  • ITIL® Service Design Concepts
  • ITIL® Service Design Processes
  • ITIL® Service Transition Concepts and Processes
  • And more!
Want more information about the subjects for this course?
Get the Course Guide

Payment options

Price on request

  • Flexible, interest-free, part payment options available
Find out more about the payment options for this course
Get the Course Guide

About Learning People

At Learning People, we are tech career experts with a mission to demystify the technology industry.

With ten years of industry experience, we’re advocates for career-ready education. We provide industry recognised certifications in cybersecurity, coding, IT and project management, to help advance or start your career in tech.

We're committed to delivering the best possible student experience whilst you’re completing your studies. This includes our exclusive Career Services, which will give you all the tools needed to maximise your employment potential.

Why choose Learning People?

  • They’ll get you career-ready and help place you into the industry
  • Accredited by CompTIA, Skillsoft, The Project Management Institute and much more
  • Receive award-winning digital education
  • Industry-leading tuition with 1:1 personal tutor access
  • Support from a global community of over 30,000 students
  • Unrivalled 360 Career Services and StudentCare™
  • Access to virtual seminars and classrooms
  • Gain globally sought-after qualifications and certifications
  • Exam booking support & free resits
  • Get hands-on industry experience
  • Exclusive student benefits; Alumni community, TOTUM, industry