Course overview
Come and join New Zealand’s hospitality industry! This course will give you the skills to hit the ground running. You will learn practical skills such as making coffee and cocktails, gain knowledge about food safety, wine and beer (with an emphasis on New Zealand wines). We will also cover the legislation that will be applicable to you in hospitality, and the health and safety aspects that are crucial to working effectively and without injury. You will complete the license controller qualification (LCQ), which enables you to work as a manager in any businesses that sells alcohol.
This programme is designed for people looking to enter the hospitality industry with no prior knowledge or experience. We take class trips to restaurants, hotels and food festivals to see new trends in the industry.
You will need to complete an internship of 40 hours during this course, we can help you organise this through our strong links to the industry.
Campus locations
Job outcomes
- Bartender
- Barista
- Restaurant front of house
- Cafe worker
Recognition

Fee Free Study
You may be eligible for one or two years of fee-free study with this course. Check your eligibility at feesfree.govt.nz

You may be eligible for Fee Free study in this course
Study method
- In-classIn class delivery - predominately face to face course content conducted at a specific location
- BlendedBlended delivery - both online course content and partial face to face requirements
- OnlineOnline delivery - online course content with the exception of assessments and work placement
- VirtualVirtual Delivery - Live and interactive classroom-style learning conducted completely online
Duration study load
- 20 weeks
- 20 hours per week
Entry requirements
Domestic Students
- 18 years of age at course start date. (16 and 17 years of age must provide written permission from parent/caregiver)
- Minimum NCEA Level 2 or Special Circumstances considered at discretion of Department Head.
- Demonstrate appropriate literacy and numeracy level
International Students
- 18 years of age or older at course start date
- IELTS (General or Academic) 5.0 with no band lower than 5.0 (or NZQA approved equivalent)
- 3 years secondary school education or equivalent work experience
Pathways
- New Zealand Diploma in Hospitality Level 5
- New Zealand Certificate in Travel Level 4
- New Zealand Diploma in Tourism & Travel Level 5
Course features
All Crown programmes include trips to relevant sites and destinations. These educational visits will allow you to interact with professionals in the industry and observe the work in the real work environment:
- Hotel familiarisation visits
- Restaurant & cafe dining experiences
Study 4 days per week 9am-2.30pm Monday-Thursday.
Work placement
- This course also covers 40 hours of real-world experience
Assessment
- Students are assessed through a mixture of written assessments, presentations and practical role plays
Delivery
- Face to face in a classroom setting, with elements of blended online learning
Study & Work Program
Study & Work is an optional service available to students
Study & Work has been designed with the help of employers, recruitment agents, school teachers and careers advisors:
- You will learn the skills needed by the companies who will hire you after you graduate
- You work and earn money during your course
- You attend Study & Work alongside your travel & tourism, hospitality or business course
What is included with Study & Work:
- Free professional training in employment skills and customer service from Function Staff, our Study and Work partners
- Paid part-time employment with Function Staff during your course
- Free 1-1 CV preparation, career advice and interview skills with Crown’s employment team
- A standard reference will be included at the end of your program
Subjects
The course consists of 5 modules, which cover:
About Crown Institute of Studies
Established in 1972, Crown is a caring, student-focused tertiary institution that provides training in Travel and Tourism, Hospitality, Business and Computing.
Besides delivering quality programmes, we provide comprehensive and holistic support that helps you to excel and succeed. We truly care for you, the student support team is here to listen, support and guide you through every step of the way. We emphasise on education for employment; our training equips students with industry-related knowledge and transferable skills that can be applied across their diverse career pathways.
We have great connections with premium quality, reputable industry partners. Throughout your course, you will have plenty of opportunities to interact and connect with them. By the end of your time with us, you will be well trained and work-ready. Get in touch with us to start the career of your dreams.